Educational content only. Not psychological, therapeutic, or medical services. Auckland, New Zealand.

Privacy Policy

Last updated:

1. Introduction

Ligamentrenewbac ("we," "us," or "our") operates the Ligamentrenewbac website (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and participate in our educational coaching programmes.

Please read this Privacy Policy carefully. By accessing and using this Website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

  • Contact Forms: When you submit our contact or booking form, we collect your name, email address, phone number (optional), and message content.
  • Coaching Sessions: If you book a session, we collect information needed to schedule and deliver our educational programmes (dates, times, format preferences).
  • Communications: Any correspondence with us via email or phone.

2.2 Information Collected Automatically

  • Cookies: We use cookies to remember your preferences and understand how you use our Website. See our Cookie Policy for details.
  • Server Logs: We collect standard web server information (IP address, browser type, pages visited, timestamps).
  • Analytics: Google Analytics helps us understand site usage patterns (with your consent).

2.3 Third-Party Services

  • Google Services: Google Maps, Google Analytics, and Google Ads conversion tracking (with consent).
  • Contact Tracking: Google Ads conversion pixels to track enquiry conversions.

3. How We Use Your Information

We use collected information for the following purposes:

  • To respond to your inquiries and schedule coaching sessions
  • To deliver educational programmes and send related materials
  • To improve our Website, services and user experience
  • To send informational updates (only with your consent)
  • To comply with legal obligations
  • To understand Website usage through analytics
  • To track conversion metrics via Google Ads

4. Legal Basis for Processing (GDPR/Privacy Act 2020)

We process your personal information based on:

  • Consent: When you fill out our contact form or subscribe to communications
  • Contract: To deliver coaching services you've requested
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interest: To improve our services and understand Website usage

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Service Providers: Email hosting, video conferencing platforms for online sessions, website hosting
  • Legal Requirements: If required by law, court order, or government request
  • Google Services: Limited data shared with Google for analytics and conversion tracking (anonymised where possible)

6. Data Protection and Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. This includes:

  • HTTPS encryption on all Website pages
  • Secure storage of contact information
  • Limited access to personal data (staff only as needed)
  • Regular security assessments

However, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security of your information.

7. Data Retention

  • Contact Form Inquiries: Retained for 24 months to manage follow-up and support
  • Coaching Client Records: Retained for the duration of our relationship plus 3 years (as per educational records retention)
  • Email Communications: Retained for 12 months unless legally required longer
  • Cookies and Analytics: As per our Cookie Policy (typically 12-24 months)

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Correction: Request correction of inaccurate information
  • Right to Erasure: Request deletion of your data (subject to legal obligations)
  • Right to Object: Object to certain processing of your information
  • Right to Data Portability: Request your data in a portable format
  • Right to Withdraw Consent: Withdraw consent for specific processing at any time

To exercise these rights, contact us at info@ligamentrenewbac.world.

9. Children's Privacy

Our Website and programmes are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will promptly delete such information.

10. International Data Transfers

Your information may be stored on servers located in different countries. By using our Website, you consent to the transfer of your information to countries outside your country of residence, which may have different privacy protections than your home country.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites before providing your information.

12. Google Services Notice

We use the following Google services:

13. Cookies and Similar Technologies

For detailed information about cookies, tracking pixels and how to manage your preferences, please see our Cookie Policy.

14. Disclaimer

This Website and our coaching programmes provide educational and informational content only. We do not offer psychological therapy, medical treatment, clinical diagnosis, or health services. Please consult qualified professionals for mental health or medical concerns.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date above. Your continued use of the Website following the posting of revised Privacy Policy means that you accept and agree to the changes.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Ligamentrenewbac
Level 3, 147 Ponsonby Road
Auckland 1011, New Zealand
+64 9 887 4235
info@ligamentrenewbac.world

17. Regulatory Contact

If you have concerns about our privacy practices and we haven't addressed them satisfactorily, you may lodge a complaint with the Privacy Commissioner (New Zealand's independent data protection authority): Privacy Commissioner of New Zealand.